Gregg O.
  • Male
  • Pittsburgh, PA
  • United States
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Gregg O. updated their profile
Oct 22, 2009
Gregg O. is now a member of PSoftPros
Oct 21, 2009
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Profile Information

How many years of PeopleSoft experience do you have?
Over 10 Years
What PeopleSoft applications does your company use?
Human Capital, Student Aid, Other
What is your expertise?
System Admin, DBA

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At 5:59pm on November 6, 2009, Jim Marion said…
Gregg, the changes to the support portal are different. I don't see them as better or worse, I see them as different. I didn't find peoplesoft.com support to be as easy to use as Google and I don't see support.oracle.com to be as easy either. It took me a while to find my stuff no matter which support portal we used.

As far as support from GSC to Oracle Support. I don't see any change there either. Before, when I got what I felt was the wrong answer, I escalated my case until I got what I felt was the right answer. The people that gave me the right answers before are still there taking my calls.

Product quality go down hill? I would disagree. We are both sharing our opinions, but my opinion is that each release is better. I see PeopleTools 8.50 as proof of this.
 
 
 

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