Replies to This Discussion

Permalink Reply by HCM Goddess on April 25, 2011 at 5:11pm

Patricia,

 

Yes, back in the day when we mailed things to employee homes, and did so more frequently than we do today, it was far easier to keep track of those who departed the organization. Heck, we used to have "quarter century" lunches, too, and that brought folks face to face, also making the job of keeping connected easier.

But alas, those days are gone,f or the most part. I've had clients try things like open portals for departed employees to use for many things such as pay check view, links the pension provider (stop chuckling) and ESOP or 401k vendor. And a place to update their address. I had another client that made cute magnets with moving boxes on them and a web address. The challenge is that there are still a lot of folks who are retireing now, and in the next few years, who aren't so techno-savy. I think organizations still need to use the old form letter once a year. You can use it to keep in touch with your ex-employees and still treat them as great 'customers'. It does mean you'll have to manually enter the data but I don't think this will last more than another 5 years or so, and then the vast majority of no-longer-working Americans will use whatever web-service you extend to them.

Permalink Reply by Patricia VanDorn on April 26, 2011 at 9:52am

Believe it or not, we offer all those links on line to all employees, present and past.  It is amazing how little it is used by past employees.  They still want the 'human voice' to chat with.  I agree with you that in about 5 years, those of us who will be retiring will not hesitate to use all the offered portals to do business.  thanks for the 'memories!'